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Please read our FAQ before sending us a message.

How long will delivery take?

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days

*This doesn’t include our 2-5 day processing time.

How secure is shopping in the Online Shop? Is my data protected?

The data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?

Yes. You will receive your invoice via e-mail when your order is sent out to you.
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