Please note: No return accepted for sale items and discount offers.
Order cancellation – We can cancel order as long as the item has not been shipped. There is a maximum 2 days timeframe for customer to cancel an order beyond that, there is no way for us to cancel the order as the package has already been forwarded and shipped. We also want to let you know that if we cancel an order we will deduct a 20% fee to cover up the processing fee from our merchant.
Please be advised to return back the item within time frame, we deduct charges base on the date you sent back the item by shipper’s acceptance of item.
- How much is shipping?
- it’s FREE, because we are shipping from different shipping warehouses overseas.
- Do you ship internationally?
- We currently ship to other countries and estimated delivery is within 15-40 days.
- How do I track my packages?
- You can check on the status of your order at any time by going to the following link: Track Order. You can also reach out to our customer support desk at [email protected] to ask questions anytime.
- How long does it take for an order to arrive?
- For US it takes about 10-15 days
- Other countries estimated delivery is 20-50 days.
- I ordered 2+ items, but only received one… where’s my order?
- Since we ship on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.
WHAT IF I DON’T RECEIVE MY ITEM? DO YOU GUARANTEE DELIVERY?
We 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at [email protected] and we will get you taken care of!
If you placed an order to our store, we assume that the orders are all final and you will comply with our STORE POLICY.